Last updated on Mar 13, 2022
YOUR OBLIGATED COVENANTS
In addition to Your other covenants in the Terms, by ordering the Products on Netrin You acknowledge and agree that: (a) the costs involved in any non-delivery or wrong delivery of the Products by the Company due to error in the information provided by You, and, any costs of re-delivery in addition to the initial cost will be billed to You; (b) All information provided by You including your contact details, name, and address, bank or credit card details belong to You, or You are authorized to use the same, that the same are authentic and You have not made any misrepresentation or acted in a fraudulent manner by making use of such information/details; (c) That before placing an order You will check the Products' description carefully. By placing an order for the Products, You agree to be bound by the conditions of sale included in the item's description.
ORDER FOR AND SUPPLY OF PRODUCTS
You will have to submit Your order through Netrin for the purchase of the Products as detailed by Netrin or you can e-mail us at email@example.com. Once the order is submitted, it is an express intention to purchase the Products and the same may not be cancelled except as provided hereunder. Based on the information provided by You and subject to the Company’s verification of the same, the orders will be accepted by the Company for processing. All orders will be processed once the Company receives the payment for the Products. All orders shall be confirmed via e-mail. The Company shall use its best efforts to ensure that the order placed by You is successfully processed subject to the availability of the Products. In the event the Products being sold out or unavailable, the Company will intimate You regarding the same and either refund Your money or provide you with an opportunity to purchase a different Product of the same value. Except as specified herein, You will have no other remedy in case of non-availability of the Products selected by You.
SHIPMENT AND CANCELLATION POLICY
The Company has collaborated with reputable courier agencies to guarantee prompt and secure delivery. To ensure that the product is delivered to the correct address, please make sure to enter the accurate address while placing the order. Although the time taken for delivery varies based on the destination, we make every effort to ensure that the orders are delivered on time. Your items will be shipped out within 3-5 business days from the order date, subject to payment confirmation from the Payment Gateway. Orders will be processed from Monday to Friday, and those placed on Saturday and Sunday will be processed on the next working day. The product page mentions the shipping cost, if applicable. The amount you pay when placing an order on the platform includes the product and courier charges. An E-Invoice will be emailed to you regarding your order. If you do not receive an invoice, please send an email to firstname.lastname@example.org. A shipping confirmation that includes your tracking ID will be sent to you once the product has been dispatched. You may track your order by visiting the webpage of the logistics partner using the tracking ID. If you do not receive the Products within a reasonable period of time, You should immediately notify the Company. You have an obligation to forthwith check the Products for accuracy upon receipt of the same.
The Company reserves the right to cancel an order in case the order request is not acceptable to the Company. Upon such cancellation, the Company will refund the money to You based on the merit of the case. Any such cancellation shall be at the sole discretion of the Company and You will have no right to contest the same. The reasons for cancellation could be due to non-availability of the Products, inaccuracy in Products or pricing information, or due to reasons of any fraud or wrong usage of payment mechanism adopted by You. Any cancellation will be intimated to You by the Company. In the event You desire to cancel any order, then, such cancellation must be done prior to the dispatch of the Product to you. Once dispatched, the Company will not accept any cancellation request from Your end.
RETURN, REFUND, OR EXCHANGE POLICY
In the event You are unhappy or unsatisfied with Your purchase of Products, the Company provides You a return, refund, or exchange opportunity within 7 (seven) days of the receipt of the Product subject to the following conditions:
The request for return, exchange or refund should be raised within 7 days of the receipt of the Products from Netrin;
The price tag and any other identification tag, the invoice, and the original packing must be intact and sent back;
The Products should not have been used or should not have any dirt or scratches or tear or in short should not be rendered unsellable;
You need to mention your order number, the date of order, and your date of receipt;
Ensure that the return package is appropriately sealed and sent to the Company as any damage in transit will continue to be your responsibility and this policy will cease to be applicable;
The Company has a dedicated team that will check the returned Products and their decision of your request will be final to accept or reject;
Shipping charges will not be refunded;
To request a return, refund, or exchange, please contact our customer care at email@example.com, and we will get in touch with you.
The refund, return, or exchange process will be initiated only after the Company has received the Products in the condition mentioned above. As stated, You could either get a refund of cash or exchange it for a voucher. If this is not applicable, You could exchange the purchased product for a different product of the same value or a higher value. The option will be communicated either via an e-mail provided by You to us or through a contact number which You have notified us. The Company is not responsible for any incorrect or misleading contact details. You will have a period of 7 days to confirm Your decision to us. In the event we do not receive any communication from You then your opportunity to obtain a refund, return or exchange will lapse. Refunds are processed in 15 to 30 (fifteen to thirty) working days.
PRICING & PAYMENTS
The fee/consideration charged by the Company (including that for any of its Services, and for the Products) can be paid online via Credit Card, Debit Card, Net Banking, UPI Payment, and through multiple online payment wallets such as Payzapp, Paytm, etc. You acknowledge that your payments shall also be governed by the terms and conditions of the respective payment methods/payment gateways. You agree, understand, confirm and state that the details (whether of debit card, credit card, net banking, UPI Payment, or payment through online wallets) provided by You to make payment and transact on Netrin will be correct, accurate and is owned by You. In the event You use payment details belonging to any third party, then, You confirm that you have been authorized to or expressly permitted by such third party to use the said details/payment mode for making payments. The Company will not be liable for any payment fraud including any credit card/debit card fraud. The liability for use of a payment mode fraudulently will be on the User and the onus to 'prove otherwise' shall be exclusively on the User. In addition to all other remedies available under law and equity and as detailed under this Agreement, the Company reserves the right to recover the cost of servicing, collection charges, attorney’s charges, etc., from a User using Netrin fraudulently. Further, the Company reserves the right to initiate legal proceedings against such persons for fraudulent use of Netrin and any other unlawful acts or acts or omissions in breach of these terms and conditions.